Frequently asked questions

We charge a flat rate per order, depending on the destination country and on whether a heavy product (2 kg or more) is included. Within Germany, shipping is free from €99 (net). All rates are listed on our shipping costs page.

We ship with DHL. Within Germany, delivery usually takes 1–3 working days; international delivery usually 5–7 working days.

To all EU countries, the rest of Europe (e.g. Switzerland, United Kingdom, Norway), the USA and many other countries. We do not ship to Russia, Belarus or China.

For deliveries outside the EU we do not charge German VAT. Any customs duties, import VAT and fees of the destination country are paid by the recipient.

You can pay via PayPal, by card or by prepayment (bank transfer).

Yes. Enter your valid VAT identification number at checkout. Once it has been verified, the order is invoiced under the reverse charge procedure without German VAT.

Yes, you can return items within 30 days. Just let us know by email or via our inquiry form. Your statutory right of withdrawal as a consumer (14 days) remains unaffected – see the withdrawal policy for details.

Send us your order number and a photo of the problem – by email or via the inquiry form. We will get back to you with a solution as soon as possible.

Cold glue Summer is made for temperatures above 15 °C, cold glue Winter for temperatures below 15 °C. If you work all year round, take both – e.g. in the cold glue set Summer + Winter.

Send us a message via the inquiry form with the subject “Dealer inquiry” and list the products and quantities. We will get back to you with a quote.